Want to map workforce services available in your community so that you can figure out how best to align services across partners to meet customer needs?
This Service Mapping Training was developed to support pilots in Oklahoma’s System Certification initiative that were beginning work on a unified local workforce development plan. Completion of the Service Mapping Matrix gives a local area a picture of services available for business or job seeker customers, equipping you with the information needed to determine how to eliminate duplications and close gaps. Materials include a PowerPoint presentation, sample agenda, Service Mapping Matrices for business and job seekers customers along with instructions, Agency Description Form, and Identifying Gaps and Duplications worksheets.